Frequently Asked Questions
Everything you need to know about shopping for your home at Dibor.
What are your standard delivery times?
We aim to dispatch all orders within 24-48 hours. Standard delivery typically takes 3-5 working days, while our express service offers delivery within 1-2 working days.
Do you offer international shipping?
Yes, Dibor ships to a wide range of international destinations. Shipping costs and delivery estimates are calculated at checkout based on the destination and weight of your order.
What is your return policy for home accessories?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in a resellable condition. Please note that personalized items are non-refundable unless faulty.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey to your door.
Are your products ethically sourced?
At Dibor, we pride ourselves on quality and responsibility. We work closely with our global artisans and suppliers to ensure all products are ethically produced and meet our high standards of craftsmanship.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage to arrange a replacement or refund.